Review copy.This document is shown in an unpublished theme for commercial and legal approval.
1. Parties and acceptance
These Terms govern Ramón and the contract between the user and Hanlon Solutions OÜ. By ordering, creating an account or using the service, the user accepts these Terms, the Subscription and Allowance Terms, Refund and Withdrawal Policy and Privacy Policy. Mandatory consumer rights prevail over conflicting wording.
Anyone ordering on behalf of an organisation confirms that they have authority to bind it. Users must be adults with legal capacity or act for a legal entity, keep account information current and protect their access credentials.
2. The service
Ramón provides a digital interface for questions, documents, indicative calculations and preparation of materials for supported Spanish tax tasks. The features included are those described on the website when the order is placed.
Ramón is not a public authority, law firm, gestoría or auditor, and does not file returns or represent users before authorities unless a separate service expressly says so. Users must check material facts, deadlines, amounts and documents before filing or relying on an output. Results depend on complete and accurate input.
3. Acceptable use
Users must not use Ramón unlawfully or fraudulently; infringe third-party rights; upload personal data without a lawful basis; bypass limits or security; interfere with the service; scrape or resell access without permission; transmit malware; or create harmful material.
Access may be restricted or suspended for a material breach. Where reasonably possible, the user will be told why and allowed to remedy it. Mandatory refund and remedy rights remain unaffected.
4. User material
Users retain rights in their questions, documents and other material. They give Hanlon Solutions OÜ a limited right to process it only as needed to supply and protect the service, comply with law and support the user.
Users confirm a lawful basis for personal data about other people. Where Ramón processes data on behalf of a business customer, a GDPR data-processing agreement will be used where required.
5. Subscription, limits and payment
The current price, billing period and included allowance are displayed before purchase. Price, tax, total charge and recurring frequency are confirmed before the customer presses the button that creates an obligation to pay. Detailed rules appear in the Subscription and Allowance Terms.
6. Availability and changes
The service may be temporarily unavailable for maintenance, security or events outside reasonable control. Hanlon Solutions OÜ may change features provided the main paid purpose is not removed. Active customers receive advance notice of a material adverse change and any remedy required by law.
7. Liability
Hanlon Solutions OÜ is responsible for supplying the digital service in conformity with the contract and mandatory law. To the maximum extent permitted for B2B customers, it is not liable for indirect loss, lost profit or decisions made without checking an output.
Nothing excludes liability for intent, gross negligence, death or personal injury, data-protection infringement or liability that cannot legally be limited. Mandatory consumer rights are not limited.
8. Termination and amendments
Users may cancel renewal under the Subscription Terms. Hanlon Solutions OÜ may terminate for material breach, non-payment or legal necessity. Paid access and refunds remain governed by applicable law and the Refund Policy.
Active customers receive reasonable advance notice of material amendments. A new version applies to future use and renewals from its stated date and does not reduce rights already accrued.