Terms of service

Ramón is an online information and organisation service for tax-related questions in Spain, supplied by Hanlon Solutions OÜ. It can explain documents and prepare supported estimates or drafts. Ramón does not file tax returns, sign documents, pay taxes, or represent you before an authority. Check the results and seek qualified professional advice where your circumstances require it.

The Standard one-month prepaid period costs €29 and includes up to 150 accepted user requests. The Standard one-year prepaid period costs €290 and includes up to 150 accepted requests in each monthly service period. The Pro one-month prepaid period costs €39 and includes up to 300 accepted requests. The Pro one-year prepaid period costs €390 and includes up to 300 accepted requests in each monthly service period. An accepted request is one message or task you submit that Ramón accepts for processing; an accepted follow-up is another request. Failed submissions and system clarifications do not use the allowance. Unused requests do not carry over. Checkout shows the selected one-time period, applicable taxes and final amount before payment.

A prepaid service period begins at the verified successful payment time and becomes usable after the paid order is linked to your Ramón account. In the store time zone, it ends at the same local time on the matching day of the next month for a one-month period, or the next year for a one-year period. If that day does not exist in a shorter month (29, 30 or 31), or the following year has no 29 February, access lasts until the same local time on the first day after that shorter month; the end time is not included. The monthly allowance resets on the original local activation day, or on the last day of a shorter month. If a daylight-saving change skips the stated local end time, access ends after the clock moves forward, preserving the stated minutes (for example, 02:30 becomes 03:30). If the local time occurs twice, access ends at its later occurrence.

Each prepaid purchase is a one-time payment. There is no automatic renewal or next scheduled Shopify charge for these prepaid products. You may buy another period after the current paid period ends; an early additional purchase is not accepted for automatic extension. The Refund Policy explains withdrawal and refunds. The Cancellation Policy explains how to stop any older, automatically renewing subscription you may still hold. Access for a paid period remains subject to a refund or a remedy required by law. Keep your account secure and submit only information you are entitled to use.

Service may be interrupted by maintenance or third-party outages. We will address service faults and customer remedies under applicable law. Nothing in these terms limits rights that cannot lawfully be excluded. For service and billing questions, email ramon@hanlon.world. Our full identity is in the Legal Notice; personal-data processing is described in the Privacy Policy.