What to know before you get started
Questions and answers
See all questions and answersWhat is Ramón?
Ramón is an AI tax assistant for individuals, autónomos and SL companies in Spain. It helps you understand questions and documents, prepare estimates and draft replies.
Do I need experience with AI?
No. Describe your task in your own words or upload a document. Ramón will ask a follow-up question if it needs more information.
Which languages does Ramón support?
Russian and English. You can ask a question in Russian.
Does Ramón replace a gestor?
Ramón helps with everyday questions and document preparation. You still need a gestor or tax adviser for representation, a professional opinion or work that requires a qualified professional to take responsibility.
Can Ramón make mistakes?
Yes. Check the information, calculations and documents before using them. Links to official sources help you review the explanation but do not guarantee that it is error-free.
Which tax tasks are supported?
Support depends on the tax, period, region and circumstances. The detailed list shows where Ramón can explain the rules, check filing requirements, prepare an estimate or draft a form.
Does Ramón file tax returns?
No. Ramón helps with preparation. You or your adviser review, sign and submit the return.
Which documents can I send?
Photos, scans and PDFs. Documents must be legible, with important amounts, dates and details fully visible.
What happens if there isn’t enough information?
Ramón asks for missing details or a document. If it cannot prepare a calculation, it helps you identify what to gather or discuss with an adviser.
What is a case?
A case brings together documents, calculations and history for one subject, such as a Renta return, autónomo expenses or a company tax question.
Can I continue working with documents from previous months?
Yes. Ramón uses information from the selected case. If circumstances have changed, it will ask you to confirm the details before preparing a new calculation.
Does Ramón automatically receive invoices and bank data?
Ramón needs documents and information you provide or access through authorised connections. Do not assume it automatically receives all your invoices or bank transactions.
How do Telegram and the web app differ?
Telegram is convenient for questions and documents in chat; the web app provides more room to work in your browser. Your cases, documents and history stay with you when you switch between them.
What’s the difference between the plans?
Standard includes up to 150 accepted requests per monthly service period; Pro includes up to 300. Both have the same features. Choose a one-month or one-year prepaid period; neither renews automatically.
What counts as a request?
One accepted request is one message or task submitted to Ramón. Each accepted follow-up counts as another request. Failed submissions and system clarifications do not count.
How does one-year prepaid access work?
Standard costs €290 once for one year; Pro costs €390 once for one year. There is no automatic renewal. Each monthly service period includes up to 150 or 300 accepted requests.
Can I request a refund?
The refund policy explains how to request a refund and which terms apply.
Where is my data stored, and who can process it?
The Privacy Policy explains processing locations, technical service providers, retention periods and your rights.
How do I delete my data?
The Privacy Policy explains how to make a request and which mandatory retention periods apply. Use the support form for data requests.